Terms & Conditions

VIP Reservation Terms

All VIP reservations at the Venue are based on a minimum spend agreement unless clearly stated.

The minimum spend is the minimum amount your party commits to spend that day on drink from the venue.

A 50% (deposit) of the minimum is required to confirm the booking.

The remaining 50% of the minimum spend have to be paid in the venue on the day.

For cancellations made less than 48 hours before the event, or in the event of a no-show without prior notice, we reserve the right to retain 100% of the deposit paid at the time of reservation.

Your minimum spend can only be spent against Table Service orders only from the VIP menu and cannot be used at any Venue Bar unless stated. Payment for Food or Drinks purchased from the Venue bar would need to be settled separately.

If you do not reach your minimum spend during the hours of the event, you will not be refunded the difference, and the remaining amount cannot be transferred to another booking or event. If you spend over your minimum spend amount the balance difference will need to be settled before you leave the Venue.

Sofa / Table spaces are allocated based on the category/area you have booked and the size of your group. The Venue has the right, at its discretion, to move/upgrade customers to a different location and piece of furniture within the Venue at any point. In these instances, and given the switch will always be to a similar or better piece of furniture, you will not be entitled to any form compensation. Any such change will be discussed with You at the venue.

No extra guests will be allowed to join the reservation beyond the stated capacity of the space(s) you have purchased. This includes guests with Tickets.

Your VIP reservation is personalized and to the email address provided at the point of booking. Always check the email upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected, and any corrections are discretionary.

The purchase is only valid for the specific date purchased and must be shown on entry into the Venue alongside a photographic ID that matches the named ‘Lead Guest’ marked on the email.

It is Your responsibility to check and understand any additional entry conditions of Your Ticket. Failure to comply with these conditions will result in your entry becoming void.

Should you need to make any amendments to your VIP reservation at any time prior to the event itself, please email us at vip@528ibiza.com or vip@amnesia.es and we will review your request in-line with the terms and conditions.

Sofa / Table spaces are sold subject to the management’s right to alter or vary the events calendar due to events or circumstances beyond its control without being obliged to refund money or exchange tickets.

The purchaser represents and warrants that the Sofa / Table space is purchased for personal use only, and may not be resold or offered for resale by anyone.

Resale or attempted resale of a Sofa Table space is grounds for cancellation of that ticket, and the holder may be refused entry to or ejected from the Venue without refund or other compensation.

If an event is rescheduled, VIP reservation holders will be offered the same space to the rescheduled event.

Please be aware of your belongings during your time in the Venue we cannot be held responsible for any unattended alcohol or personal items.

Only guest who are over 18 years are allowed to attend the event.

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